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What is Document Generation and Why do I need it?

Document Generation is the process of generating documents dynamically. That is, the content of the document is customized for the intended recipient. Simplistically, it may be thought of as 'Mail-merge on steroids'. For example everybody's bank statement is different – that is, each bank statement is generated for specifically for the recipient.

All organisations do this in one form or another, and most do it very poorly.

The traditional document generation systems and workflows are discussed on the next page.